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Frequently Asked Questions
General issues
How to start, stop, restart the server?
How to direct domain to VPS?
How does technical support work?
Do you have phone support?
What questions does the support service answer?
Can I order multiple virtual servers for one account?
I have not received an email with access to my server, what should I do?
How to change your password or email from your account?
What can a server be blocked for?
I received a complaint, in what time should I solve the problem?
Where are your servers located?
How can I connect my own image to the server?
I want to change the tariff, what is needed for this?
Can I clone VPS?
How are backups done?
How is traffic counted?
Payment questions
How long does it take to process an order after payment?
I am unable to extend the service on time, what should I do?
How to pay several invoices at once?
Windows questions
Remote Desktop Connection (RDP)
Windows translation into Russian
Upload files to server
Is Windows included in the rental price of a VPS?
What versions of Windows are you installing?
Linux questions
Installing Unrar and Rar
Install mod-rpaf
Install IonCube Loader
Additional services
Backup for dedicated servers
Backup for VPS/VDS
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